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Official Document · LGPD

Privacy Policy 165bet: How Your Data Is Protected

165bet takes your data privacy seriously — not as a legal obligation, but as a genuine commitment to those who trust the platform. This document clearly explains what we collect, why we collect it, how we store it, and what your rights are as a data subject in Brazil.

Last updated: January 2026
Brazilian Portuguese
LGPD Compliant
SSL 256-bit
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Encrypted Data
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No Data Selling

How 165bet Protects Your Privacy

Six pillars that ensure your personal data is secure and used only for what you have authorized.

256-Bit SSL Encryption

All communications between your phone or computer and 165bet's servers are protected by 256-bit SSL encryption — the same standard used by Brazil's largest banks. No information travels as plain text over the internet.

Tokenized Banking Details

165bet does not store credit or debit card numbers as plain text on its servers. We use tokenization — your banking details are converted into an encrypted token that cannot be reversed without the correct security keys.

We Never Sell Your Data

Your personal data — name, CPF, email, phone number, address — is never sold or shared with third parties for commercial purposes. We only share data with essential operational partners, always under contractual privacy protection agreements.

LGPD Compliance

165bet processes all personal data in full compliance with the General Data Protection Law — LGPD (Law No. 13,709/2018). You have the right to access, correct, port, or request the deletion of your data at any time.

Role-Based Access Control

Within 165bet, access to users' personal data is restricted to employees who need that information to carry out their duties. No staff member has unrestricted access to all data — the principle of least privilege is applied systematically.

Incident Notification

In the event of any security incident that may affect your personal data, 165bet notifies the affected users and the National Data Protection Authority (ANPD) within the legal deadlines established by the LGPD — no sweeping problems under the rug.

Your Data Subject Rights at 165bet

The LGPD grants you, as a Brazilian user, a robust set of rights over your personal data. Here's how to exercise them at 165bet.

Data Access

You have the right to know exactly what personal data 165bet holds about you. Request a full report through our support team — we respond within 15 business days.

Data Correction

Outdated or incorrect data? You can request a correction to any personal information directly in your account settings or by contacting support.

Portability

Request a copy of your data in a structured, readable format. 165bet provides the data as a file so you can transfer it to another service if you wish.

Data Deletion

You can request the deletion of your personal data. We retain only what is required by law (financial records for 5 years for tax and regulatory purposes).

Right to Object

You may object to certain types of data processing — such as use for marketing communications. Simply opt out in your account notification settings.

Data Sharing Information

You have the right to know which entities 165bet has shared your data with. This document details all authorized recipients — no surprises.

To exercise any of these rights, please contact the Data Protection Officer (DPO) at 165bet by email contato@165bet.best with the subject line "LGPD Rights". Our team responds within the legal deadline set by the ANPD — generally up to 15 business days. For urgent matters, live chat support is available 24 hours a day.

This Privacy Policy describes how 165bet collects, uses, stores, and protects your personal data. By creating an account or using any service on the platform, you confirm that you have read and understood this document. 165bet is the controller of the data collected and is committed to processing it in full compliance with the General Data Protection Law — LGPD (Law No. 13.709/2018) and other applicable regulations in Brazil.

1Who We Are — The Data Controller

A 165bet is the data controller responsible for processing your personal data as defined by the LGPD. We understand "controller" as the entity that makes decisions about what, why, and how personal data is collected and processed in the context of our services.

165bet is a Sports Betting and online casino platform operating exclusively for the Brazilian market, with support in Portuguese and domestic payment methods — Pix, boleto bancário, credit and debit cards, PicPay, and Mercado Pago. All data processing described in this policy is carried out in compliance with Brazilian law and under the supervision of our Data Protection Officer (DPO).

To contact 165bet regarding privacy and data protection matters:

  • DPO Email: contato@165bet.best (subject: "Privacidade LGPD")
  • Live chat: available on the platform 24 hours a day, 7 days a week
  • Support language: exclusively Brazilian Portuguese
2What Data We Collect

165bet collects only the data necessary to provide and improve its services. Below, we detail each category of data collected:

Category Data Collected Collection Moment
Sign Up Full name, CPF, date of birth, email, mobile number, residential address Account creation
KYC Verification Government-issued photo ID (RG or CNH), selfie with document, proof of address Withdrawal requests above R$ 10,000.00 or when required for compliance
Financial Pix key, bank transfer details (bank, branch, account), deposit and withdrawal history Financial transactions
Platform Usage Betting history, games accessed, session duration, gaming preferences Continued use of the platform
Technical IP address, browser type and version, operating system, device identifier, approximate location Platform access
Communication Content of messages sent to support, chat service records Support interactions

Data we never collect: 165bet does not collect health data, racial or ethnic origin, religious belief, political opinion, trade union membership, or biometric data beyond what is necessary for identity verification via KYC.

3Why We Collect This Data

165bet collects and processes personal data based on legitimate, specific purposes, as required by the LGPD. Each piece of data collected serves one or more of the following purposes:

  • Account management: create, verify, and maintain your active account on the platform, and process secure login and authentication;
  • Financial transaction processing: process deposits via Pix, boleto, credit/debit card, PicPay, and Mercado Pago, and process withdrawals via Pix and TED to banks such as Nubank, Itaú, Bradesco, and Banco do Brasil;
  • Regulatory compliance and fraud prevention: comply with legal obligations, prevent money laundering, verify user identity (KYC), and detect suspicious activity;
  • Experience personalization: tailor game recommendations, Sports Betting options, and promotions based on your usage history on the platform;
  • Communication and support: respond to inquiries, resolve technical issues, and send account-related communications — such as withdrawal confirmations and security alerts;
  • Continuous improvement: analyze platform usage patterns to identify technical issues, improve the interface, and develop new features;
  • Marketing (with consent): send communications about promotions, bonuses, and news from 165bet — only if you have explicitly given your consent. You may withdraw that consent at any time in your account settings.

165bet does not use your data for purposes incompatible with those listed above. Any new processing purpose will be communicated to you in advance and, where required, will request your fresh consent.

4Data Sharing

165bet never sells your personal data to third parties. Data sharing occurs only when strictly necessary for the operation of our services, with the following categories of recipients:

  • Payment processors: to process transactions via Pix, boleto, credit/debit card, PicPay, and Mercado Pago, we share the minimum required data (name, CPF, and transaction details) with payment service providers. All providers operate under contracts with strict data protection clauses;
  • Game providers: Pragmatic Play, NetEnt, Microgaming, Evolution, and all other catalog providers receive only an anonymous session identifier to settle bets and jackpots — we do not share your name, CPF, or banking details with game providers;
  • Identity verification (KYC) services: for identity verification, we use specialized partners who process documents and selfies on secure, certified infrastructure;
  • Regulatory authorities: we share data with the Banco Central do Brasil, Receita Federal, and other competent authorities when required by law — for example, transaction reports above certain thresholds set out in anti-corruption and anti-money laundering legislation;
  • Auditors and legal advisors: in the event of an audit or litigation, data may be shared with lawyers and external auditors under contractual confidentiality commitments.

Important: any company that receives data from 165bet is contractually required to handle that information to the same security and privacy standards we apply internally. We do not tolerate partners using 165bet user data for unauthorized purposes.

5Data Security

165bet implements a robust set of technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or accidental or unlawful destruction.

Technical measures implemented:

  • 256-bit SSL/TLS encryption: all communications between your device and 165bet's servers are encrypted in transit;
  • Encryption at rest: sensitive data stored in our databases is encrypted at rest using AES-256 standards;
  • Banking data tokenization: credit and debit card numbers are immediately tokenized — we never store this data in plain text;
  • Two-Factor Authentication (2FA): available to all users and mandatory for internal administrative operations;
  • Continuous monitoring: intrusion detection systems and anomalous behavior analysis run 24 hours a day to identify threats in real time;
  • Role-based access control: each team member has access only to the data required to perform their specific role.

In the event of a security incident that puts users' personal data at risk, 165bet notifies those affected and the National Data Protection Authority (ANPD) within the deadlines established by the LGPD — generally within 72 hours for the initial notification to the ANPD and within a reasonable timeframe for affected users.

6Your Rights as a Data Subject (LGPD)

The LGPD grants Brazilian citizens a robust set of rights over their personal data. 165bet respects and facilitates the exercise of all these rights:

  • Confirmation and access (Art. 18, I and II): you can confirm whether your data is being processed and request access to it, receiving a full report within up to 15 business days;
  • Correction (Art. 18, III): incorrect or outdated information can be corrected at any time — most details can be updated directly in your account settings;
  • Anonymization, blocking, or deletion (Art. 18, IV): unnecessary, excessive, or improperly processed data under the LGPD may be anonymized, blocked, or deleted upon request;
  • Portability (Art. 18, V): you may request your data in a structured, machine-readable format for transfer to another service, in accordance with ANPD regulations;
  • Deletion (Art. 18, VI): data processed on the basis of consent may be deleted at your request — we retain only what the law requires for tax and regulatory purposes;
  • Information on data sharing (Art. 18, VII): you have the right to know which public or private entities 165bet has shared your data with;
  • Withdrawal of consent (Art. 18, IX): consent for optional processing — such as marketing — may be withdrawn at any time without affecting your access to the platform's essential services.

To exercise any of these rights, send a request to contato@165bet.best with the subject line "LGPD Rights" or reach our support team via live chat. We will identify your request by the CPF registered on your account and respond within the legally required timeframes.

7Cookies and Tracking Technologies

165bet uses cookies and similar technologies to enhance your experience, maintain session security, and analyze platform performance. A cookie is a small text file stored in your browser when you access the platform.

Types of cookies used by 165bet:

  • Essential cookies: required for the basic functioning of the platform — such as keeping you logged in during a session, preserving your betting slip, and securing transactions. These cookies cannot be disabled without affecting how the service works;
  • Performance cookies: collect anonymous information about how users interact with the platform — which pages are most visited, average session duration, and logged technical errors. This helps us identify and fix issues;
  • Functionality cookies: remember your preferences — such as selected language, favorite sport, and display settings — to personalize your experience on future visits;
  • Analytics cookies (with consent): used for aggregated analysis of user behavior and platform improvement. You can decline these cookies without affecting any core functionality.

You can manage your cookie preferences in the banner displayed on your first visit to the platform or through your browser settings. Refusing non-essential cookies does not prevent you from using 165bet's core features, but may limit some personalization functionality.

8Data Retention

165bet retains your personal data for as long as necessary to fulfill the purposes described in this policy, in compliance with the minimum retention periods established by Brazilian law:

  • Active account data: retained for the entire duration of the account and for a security period following closure;
  • Financial records: retained for a minimum of 5 years after the transaction, as required by the Federal Revenue Service and anti-money laundering legislation (Law No. 9,613/1998);
  • Betting records: retained for a minimum of 5 years for audit and regulatory compliance purposes;
  • KYC verification data: retained for the period required by sports betting regulations and anti-money laundering legislation;
  • Security logs: retained for 12 months for fraud investigation and security incident purposes;
  • Support communications: retained for 2 years for the resolution of any disputes.

Once retention periods expire, data is securely deleted or irreversibly anonymized, making it impossible to identify the data subject. A user's account deletion request initiates the removal process, retaining only what the law requires.

9Protection of Minors' Data

165bet is a platform for users 18 and older only. We do not intentionally collect personal data from minors. Registration requires a CPF and date of birth, and any account identified as belonging to a minor is immediately closed.

If you become aware that a minor has created an account on 165bet, please contact our support team immediately via live chat or at contato@165bet.best. 165bet will take all necessary steps to close the account and delete the data collected, in compliance with the Child and Adolescent Statute (ECA) and the LGPD.

Parental responsibility: parents and guardians should take steps to prevent minors from accessing betting platforms. 165bet recommends using parental controls on devices shared with children and teenagers.

10International Data Transfer

To provide certain platform services — especially casino games supplied by international providers such as Pragmatic Play, NetEnt, and Evolution — it may be necessary to transfer data to servers located outside Brazil.

165bet ensures that any international data transfer takes place only when the destination country offers an adequate level of protection, as assessed by the ANPD, or when equivalent contractual safeguards are in place as required by the LGPD — such as standard data protection clauses. Under no circumstances do we transfer identifiable data of Brazilian users to jurisdictions without adequate legal protections.

In cases where game providers receive session data, we transmit only anonymized identifiers — not your name, CPF, banking details, or any other directly identifiable information.

11Changes to this Privacy Policy

165bet may update this Privacy Policy periodically to reflect changes in Brazilian law, ANPD regulations, our services, or our data processing practices. Material changes — especially those affecting your rights or expanding the scope of processing — will be communicated via email with at least 15 days in advance.

The most current version of this policy will always be available on this page, with the date of the last revision indicated at the top of the document. Continued use of the platform after the effective date of any changes will be considered acceptance of the updated terms. If you do not agree with the changes, you may close your account before the effective date.

12Contact the DPO and File Complaints with the ANPD

The Data Protection Officer (DPO) at 165bet is the official point of contact for any questions related to privacy and the processing of your personal data. To exercise your rights, ask questions, or report concerns, please get in touch:

  • Email: contato@165bet.best (subject: "Privacidade LGPD")
  • Live chat: available 24/7 directly on the platform
  • Response time: up to 15 business days for formal LGPD rights requests; immediate responses via chat for general inquiries

If you believe your rights as a data subject have not been adequately addressed by 165bet, you have the right to file a complaint with the National Data Protection Authority (ANPD), the federal authority responsible for enforcing the LGPD in Brazil. Information on how to file a complaint is available on the ANPD's official website.

165bet is committed to resolving any privacy concern quickly and amicably. In the vast majority of cases, contacting our support team will get you a clear answer and a concrete solution without the need to escalate to external authorities.

165bet's Commitment to Privacy

This Privacy Policy complies with the General Data Protection Law — LGPD (Law No. 13.709/2018). 165bet periodically reviews its privacy practices to ensure alignment with ANPD regulatory updates. For any questions, visit the Terms and Conditions or contact our 24h support in Portuguese.

Frequently Asked Questions about Privacy at 165bet

No, never. 165bet does not sell, rent, or transfer users' personal data to third parties for commercial purposes. Data sharing occurs only with operational partners strictly necessary for the functioning of our services — such as payment processors for Pix transactions and game providers for the online casino — always under contracts with strict data protection clauses and only to the minimum extent required for each purpose.

Your CPF is stored in encrypted form on 165bet's servers — it is used solely for identity verification, fraud prevention, and regulatory compliance. Banking details such as credit or debit card numbers are tokenized immediately at the time of the transaction: we convert the number into an encrypted token that cannot be reversed without the correct security keys. For Pix transactions, we store only the Pix key (which you provide) for withdrawal processing, in an encrypted environment.

Yes. You can request the deletion of your data at any time by contacting 165bet support. The deletion covers all data that does not need to be retained under a legal obligation — such as financial records that the Receita Federal requires us to keep for 5 years. After your account is closed and all legal retention periods have been met, any remaining data is securely deleted or irreversibly anonymized.

Only with your consent. During registration, you may choose to receive communications about promotions, bonuses, and news from 165bet. If you did not opt in, or have changed your mind, simply go to your account settings and turn off marketing notifications — or contact support to withdraw your consent. Essential account communications — such as withdrawal confirmations, security alerts, and changes to terms — will continue to be sent regardless of your marketing preferences.

When you close your 165bet account, we initiate the deletion of all data that does not need to be retained by law. Data that Brazilian law requires us to keep — primarily financial records for 5 years — is held only for the required period and under restricted access. Platform usage data, preferences, and betting history are anonymized or deleted within up to 90 days of account closure. You will receive an email confirmation with the details of the process.

Simply send an access request to contato@165bet.best with the subject line "LGPD Rights – Data Access" including your registered CPF. Our data protection team will prepare a full report covering all data we hold about you and will respond within 15 business days. The report will include: registration data, transaction history, betting records, access logs, and any other personal data processed by 165bet.
Your privacy is protected

Your Data Protected. Your Experience Guaranteed at 165bet.

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Play Responsibly

Sports Betting and casino games are forms of entertainment — not sources of income. 165bet provides a full set of tools to help you stay in control: deposit limits, session controls, and self-exclusion. If you or someone you know is struggling with gambling-related issues, please reach out to the CVV by phone 188. Visit our Responsible Gambling for all available tools.

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